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Important information for you to know about our policies and procedures

Cancellations:

Cancellations made up to 72 hours before the scheduled arrival incur no charges except non-refundable bookings. Cancellations with less than 72 hours notice may result in the full cost of accommodation being charged to the credit card supplied or invoiced to guest. This also applies in the event of a No Show. Special cancellation terms and conditions apply to group bookings and peak event dates

Bookings:

Single suite bookings may be made online with no deposit deducted from your credit card. Your credit card details will be retained to guarantee the booking. Group bookings will require payment of a deposit and special conditions. Please contact us by phone or e-mail.

Payment:

All accommodation must be paid in full prior to check in.

Damages:

Any extra cleaning, repairs or replacements required to restore our room or property to it's normal condition will be charged to the guest responsible, plus a charge for any resultant loss of income if applicable.

Smoking:

We have a non-smoking policy for all suites. There are no exceptions and damages will be charged.

Visitors:

Guests may have visitors but we do not allow large, noisy gatherings or parties in our rooms. Guests visitors must leave the premises quietly before 8pm.

Check-in:

Is available from 2pm to 8pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in or check-out is arrangement only.

Pets:

We do not allow pets in our rooms.

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